How do I pay for services not covered by OHIP?
Payment Methods
1. ONLINE: visit PatientServ Pay Invoice
2. PHONE: Call 1-800-385-3210 Monday-Friday 8:30am-4:00pm
3. OFFICE: You may pay in person at our office using credit, debit, cheque or cash.
I've dropped off my paperwork for my doctor to complete. How long can I expect for paperwork/insurance forms to be completed?
The completion of paperwork varies per physician. Please note there is a fee for paperwork to be completed as it is an uninsured service. Paperwork can take anywhere from a few days to several weeks to be completed. A staff member will call you when your forms have been completed.
How do I renew my medications?
Renew online - go to listowelclinic.ca - from home page click on "Renew Prescriptions " button and follow prompts.
Call the clinic 519-291-4200 you will be prompted to press "1" for prescription renewals. By leaving a message you agree to pay the prescription fee within 30 days unless you have signed up for annual block fee plan.
Please ensure to give at least 2 weeks notice for medication renewals
Can I walk in for my blood work, or do I need to book an appointment?
Appointments are required although they may accept walk-ins the day of. To book an appointment visit Life Labs' website or call 1-877-849-3637 X 4.
What are Life Labs' hours?
Monday-Friday 7:00am -3:00pm. Closed first Wednesday of every month at 1:00p.m. Please refer to Life Labs' website for their most updated hours.
How long are blood work requisitions "good" for?
Lab requisitions are valid for 6 months. For non-urgent blood work, you should wait 1-2 days after the requisition has been faxed to the lab prior to getting your blood work done.
Why can't I get through to your clinic?
We continue to experience a large volume of calls, please be patient.
What is the process for a referral to a specialist?
Referrals get sent to a Specialist office from your Family Physician. Once received at the Specialist’s office the referral will be triaged according to urgency. Wait time varies from office to office. When the referral is triaged either the Specialist office or the Family Physician's office will contact the patient.
Are you accepting new patients?
We are unable to accept new patients at this time. We do not have a wait list. If you are in need of a familiy doctor please vistist
Helath Care Connect
I'm currently a patient of the Listowel Clinic and have found a new doctor. How does my new doctor get my records from your office?
At your new physician’s office they will have you sign a release of records transfer form. They will then fax your consent to our office. We will prepare your records and fax or mail them to your new doctor’s office.
I've been accepted as a new patient at the Listowel Clinic. How do I transfer my records to your office?
Visit the clinic. The staff will have you sign a release for transfer of records form from your previous doctor and fax the request to their office. There may be a fee for this service from your previous doctor’s office that is not covered by OHIP. Please have the correct spelling of your physician's name before you come.
Can my naturopath or chiropractor get a copy of my test results? Is there a charge?
You may request copies of your results and pick them up at the clinic to take to your Naturopath or Chiropractor. There may be a fee.
What are the ways to contact the clinic?
Phone: 519-291-4200
Fax: 519-291-5947
Medeo
What social media do you use?
Follow us for the latest updates and current information!
Facebook: @northperthfamilyhealthteam
Annual Block Fee Plan/PatientServ
For services not covered by OHIP the Listowel Clinic offers a Annual Block Fee Plan called PatientServ. This plan will cover services that would otherwise be charged to you, such as but not limited to: prescription renewal without an appointment, sick notes, referrals, insurance forms
For more information please refer to PatientServ on website under "For Patients"
